It is an exciting moment when you see your teachers feeling safe in their classrooms to try new web 2.0 technology with the students! However, with the excitement, often time comes disappointment and frustration, when students choose to use the tool inappropriately. The situation that transpired was a backchannel opportunity for students during direct instruction from one teacher, while the other teacher moderated the chat in #TodaysMeet. The students chose a name to be identified in the chat room. Some chose their actual name, but some students chose a fictitious name.
During the backchannel, a student chose to refer to a fellow classmate in a derogatory and demeaning way. This particular student had identified themselves with a fictitious name. The teacher immediately shut the chat room down and came down to my office inquiring as to how to handle the situation. As an administrator, I was furious and debated about how to address the issue; find the offender and suspend them or address the entire class, talk about respecting one another, encourage some self-policing, or at least require everyone to reflect on the situation. I elected to have a discussion with the class, but wondered if I did not send a strong enough message to the offender.One of the teachers indicated that the the students stated after I left, that they really thought I should have found the person who wrote the inappropriate statement and punish them severely. This concerned me even more, that I handled it the way I had.
The next day, the teachers indicated to me that they were going to try backchanneling again, but with stricter parameters. No one was permitted to be anonymous. The second experience turned out to beneficial for all involved. The teachers were pleased with the students' performance and felt it was a valuable tool this time around.
Now that I have done even more reflecting on the situation...three things come to mind.
1. I am still not sure if I should have handled the situation differently. Would the offender have learned more from the experience with a severe consequence or was the class discussion sufficient?
2. The backchanneling expectations were not clear to the students.
3. The students did not have clear expectations for backchanneling, because backchanneling was a new strategy. With any new learning technique or strategy, one cannot pre-determine what might happen, until it does. Once it does, you learn from the experience, and improve it the next time.
While educators try to anticipate any and all paths a new strategy or technique our classroom might take, it is impossible to know everything in advance. This does not mean we avoid trying something new. We take on the challenge, own the mistakes we make, and fix SNAFUs before we try again.